This Refund & Cancellation Policy explains what you are paying for when you purchase a paid feature on Classic Cars Arena, and how refunds, cancellations, and promotional offers work. Classic Cars Arena is a service operated by AdBuzzter, LLC, a Delaware limited liability company ("Classic Cars Arena", "AdBuzzter", "we", "us", or "our").
1. What You Are Paying For
Classic Cars Arena is an online classifieds and advertising platform. The only payments we collect are listing and advertising fees — for example, Standard, Featured, and Premium listing placements, listing upgrades, and dealer programs. These are digital advertising services.
We do not sell vehicles and we do not process payments for vehicle purchases. When a car is sold, payment for the vehicle is arranged directly between the buyer and the seller, off-platform. No funds related to the sale of a vehicle ever pass through Classic Cars Arena or AdBuzzter, LLC.
2. Paid Services Covered by This Policy
- Listing plans — Standard, Featured, and Premium placements
- Listing upgrades — moving an existing listing to a higher tier or boosting visibility
- Dealer programs — dealer accounts and associated advertising features
All fees are quoted and charged in U.S. Dollars (USD) and are processed by our payment providers (Stripe and PayPal).
3. Refunds
Because our paid features are digital advertising services that are delivered immediately on activation, fees are generally non-refundable once the listing or upgrade has gone live. In particular:
- Listing visibility upgrades begin at activation and run for the period purchased. We do not refund unused time if your vehicle sells early.
- We do not charge success fees or sales commissions, so there is nothing to refund on the sale of a vehicle — we never hold those funds.
We will, however, issue a refund in the following cases:
- Duplicate or accidental charges — if you were charged more than once for the same feature.
- Service not delivered — if a paid feature you purchased was not activated due to a technical fault on our side.
- Where required by law — including any non-waivable consumer rights that apply to you.
Approved refunds are returned to your original payment method, typically within 5–10 business days, depending on your bank or card issuer.
4. Disputes and Chargebacks
If you believe a charge is incorrect, please contact us first via our contact form so we can resolve it quickly. Most issues are billing errors we can fix directly. Filing a chargeback without contacting us may result in suspension of paid features while the dispute is investigated.
5. Cancellations
You may cancel or remove a listing at any time from your dashboard. Cancelling a listing stops it from being displayed, but does not entitle you to a refund of fees already paid for an active paid placement, except as described in Section 3. Recurring dealer programs, where offered, can be cancelled before the next renewal date to avoid further charges; cancellation takes effect at the end of the current paid period.
6. Promotional Offers and Discount Codes
From time to time we run promotions, limited-time offers, or discount codes. Unless stated otherwise in the specific offer, the following terms apply:
- Promotions apply only to the paid features and the time window stated in the offer.
- Discount codes must be applied at checkout; they cannot be applied retroactively to a completed purchase.
- Only one promotion or discount code may be used per purchase unless expressly stated.
- Promotions have no cash value, are non-transferable, and cannot be exchanged for a refund.
- We may modify, suspend, or end any promotion at any time, and may void codes obtained through error, fraud, or abuse.
7. How to Request a Refund or Reach Us
To request a refund or ask a billing question, contact us through our contact form (General inquiry) and include your account email and the listing or order details. We respond within 1 business day.